Privacy policy

Last updated: January 1, 2023

This Privacy Policy explains how Dimelo 2live (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit, use our services, or make a purchase from dimelo2live.com (the “Site”) or otherwise interact with us. By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please refrain from using our services.

1. Information We Collect

a. Information You Provide

We collect personal information that you directly provide to us, including:

  • Contact Details: Name, email address, phone number, billing/shipping address.

  • Order Details: Products purchased, payment confirmation, and transaction history.

  • Account Details: Username, password, and security questions.

  • Customer Support: Information you share during communications with us.

b. Information Collected Automatically

When you interact with our Site, we automatically collect certain data using cookies and other technologies, such as:

  • Device Information: IP address, browser type, and operating system.

  • Usage Data: Pages visited, time spent on the Site, and interactions with features.

c. Information from Third Parties

We may receive personal information from third-party service providers, including:

  • Shopify (for powering our store).

  • YSMS (for SMS notifications and marketing).

  • Payment processors (to complete transactions).

2. How We Use Your Information

We use the personal information collected for the following purposes:

a. Providing Services

  • Process and fulfill orders.

  • Send transaction-related updates (e.g., order confirmations, shipping updates).

  • Maintain and manage your account.

b. Marketing and Promotions

  • Send promotional emails, SMS messages, and exclusive offers.

  • Tailor advertising based on your preferences.

  • Allow you to opt-out of marketing communications at any time.

c. Customer Support and Service Improvement

  • Respond to your inquiries and provide support.

  • Enhance our services and your shopping experience.

d. Security and Fraud Prevention

  • Detect and address fraudulent or unauthorized activities.

  • Protect your account and our platform.

3. Sharing Your Information

We share your information only as necessary to provide our services and for other legitimate purposes:

  • Service Providers: Shopify, YSMS, payment processors, and shipping partners.

  • Legal Obligations: When required to comply with applicable laws or protect our rights.

  • Business Partners: To deliver targeted marketing and advertising.

We do not sell your personal information to third parties.

4. SMS Notifications and Marketing

By providing your phone number, you consent to receive SMS notifications regarding your account, orders, and promotional offers. Message frequency varies, and message/data rates may apply.

You can opt-out of SMS marketing at any time by replying “STOP” to any message or contacting us directly. Opting out will not affect transactional communications.

5. Cookies and Tracking Technologies

We use cookies to improve your browsing experience, enhance functionality, and analyze site performance. Cookies may collect information such as:

  • Your preferences and actions on the Site.

  • Analytics about Site traffic and user behavior.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your user experience.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request access to the personal information we hold about you.

  • Correction: Request corrections to inaccurate or incomplete data.

  • Deletion: Request deletion of your personal information.

  • Opt-Out: Opt out of marketing communications or data sharing for targeted advertising.

To exercise your rights, please contact us using the information below. We may require identity verification to process your request.

7. Data Retention

We retain your personal information as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we securely delete or anonymize your data.

8. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request its deletion.

9. International Users

If you access our services outside the United States, please note that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We ensure adequate protections for such data transfers.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the revised “Last updated” date.

11. Contact Us

If you have questions or wish to exercise your data rights, please contact us at:

Email: sales@dimelo2live.com
Phone: 

We value your privacy and are committed to protecting your personal information.